Importance Of Cross Cultural Communication Ppt









Types of nonverbal communication vary considerably based on culture and country. The importance of communication skills in the workplace cannot be denied. Cross- Cultural Communication 2005 Words | 9 Pages. with different cultures in a hands-on way and to meaningfully experience cross-cultural communication. Culture is related to the development of our attitude. Define cultural competency 2. Please note that every skill in the rubric does not have sample activities. Explain how cross cultural communication impacts health disparities Increase self-awareness and understanding of biases and assumptions. Ashish Garg Abstract: As a feature of socially defined people, everyone is in communication with the others in the social context. When discussing cross-cultural differences in a work context it is usual to talk about culture in terms of issues such as a group's belief systems, their everyday. It is important to understand cultural proclivities, beliefs, motives, values, and the like of each person involved in an intercultural dyad. technologies can motivate and influence people to approach cross-cultural communication and cultural exchanges with greater sensitivity, understanding, and ethical awareness in order to bring about positive international and social relations. Language, both verbal and non-verbal, is the key. • Green AR, Carrillo JE, Betancourt JR. Skills learned in this course help prepare you to deliver the professional business presentation in the Capstone project. She has an eye so great on detail that she captured and corrected small but crucial mistakes in my communication I had never realized before. The concept of cultural competence is introduced, along with the LEARN (Listen, Explain, Acknowledge, Recommend, Negotiate) model for cross-cultural communication. For example, in Asian cultures, silence within a conversation is a critical aspect that demonstrates good listening skills. This has become an important issue in our age of globalization and internationalization. What people mean by "good communication" is very personal. The importance of cross cultural awareness is crucial, especially in communication fields such as advertising and public relations. Different people hold different views. Cultural competency is an essential skill for family physicians because of increasing ethnic diversity among patient populations. n Makes continued and sincere attempts to understand the world from others’ points of view. Stereotypes in Cross Cultural Communication ragarding Germans - Boris Sosnizkij - Seminar Paper - Business economics - Offline Marketing and Online Marketing - Publish your bachelor's or master's thesis, dissertation, term paper or essay. These differences also present a pivotal obstacle. The success of an organization depends on its successful internal and external communication. In an essay by Marcelle and Marya (2002), "Working on Common Cross-Cultural Communication Challenge," some key concepts are discussed that can be used to explain the cross-cultural circumstances described in the above paragraph. Great importance is placed on loyalty, politeness, personal responsibility and on everyone working together for the good of the larger group. Cross cultural communication creates a feeling of trust and enables cooperation. As an individual person, communication is important to express ideas to other persons. They have already become an important factor both in the realization of school programs and in the system of education beyond the school system. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding. Cross-Cultural Primary Care: A Patient-Based Curriculum. Barbara has given a very good answer to the question. The Importance of Cross Cultural Communication The workforce today is considered to be the most diverse in our society to date. Cross-Cultural Competencies and Objectives I. Trompenaars & Charles Hampden-Turner - E. that make up the Standard Cross-Cultural Sample (see Figure 15. The Primer: Cultural Competency and Health Literacy external icon guide provides teaching tools to improve cross-cultural communications skills, deliver culturally and linguistically appropriate healthcare services to diverse populations, and develop programs and policies to improve health outcomes and reduce health disparities. Communication, nursing and culture Learning outcomes At the end of this chapter, you should be able to: identify different types of communication discuss communication in nursing identify problems in health-care communication appreciate some cultural difference in communication Introduction. The second chapter presents an overview about the importance of cross-cultural communication within Multinational Corporations (MNCs). The first target audience comprised American diplomats and development. Showing an. A February 2011 "PR Say" magazine article discussed the lack of gender and racial diversity in the field of public relations. ~ With regards to corporate communication, the management can arrange for cross-cultural training sessions, which contribute to clear communication in people from different cultures. cultural patterns and communication taxonomy-(intercultural competence - interpersonal communication across cultures - by myron w. Ineffective communication however, can offend, confuse or send a misconstrued message which could lead to broken relations with customers, partners, vendors, and employees. Cultural Diversity: Culture is an important dimension of group diversity that influences communication. 6 Presentations and speeches 72 4 How Germans negotiate 76 4. Communicating effectively across cultural divides can be a challenge for organizations. The dimensions collectively portray the impact of the culture ingrained in society on the values of the members of that society. The Middle East is often perceived as particularly corrupt, even as some countries work to combat graft. Cross-Cultural Primary Care: A Patient-Based Curriculum. Intracultural Communication. A comprehensive survey of the key areas of research in cross-cultural communication, based on the authors' experience in organizing and delivering courses for undergraduate and postgraduate students and in business training in the UK and overseas. Austin State University, USA Robert Culpepper, Ph. Cross-cultural competence also comes into play in management styles. Cultural education, modular in nature, can be geared to the specific populations served by groups of physicians and provider organizations. Rather, investigate how each ethical system can deal with cross-cultural issues. First the paper gives a. a 9- to 12-slide Microsoft® PowerPoint® presentation to detail your Communication Guide. We begin the lesson with an introduction of ourselves as to why we take this cross cultural communication module. In the video, you learned cultural tips to take your presentation from good to great. Cultural and Diversity Considerations Learning Objectives After this session, participants will be able to: 1. Language, both verbal and non-verbal, is the key. However, sometimes it can be hard to interpret the meaning through facial cues. I do not need to have a strong PowerPoint Presentation Author:. Cite this document. Yet, if you listen back to what they actually said, they both gave essentially the same answer, with one very important difference. Cross-cultural psychology, on the other hand, is focused on studying human behavior in a way that takes the effects of culture into account. Two Models for Facilitating Cross-cultural Communication less importance than the immediate social consequences; The deficit-diversity shift thus provides a means of identifying and making symposium, keynote and panel presentation practices, sight seeing and social. With the launching of our new Cross-Cultural Communication concentration and graduate certificate, I have also become more aware of the influence cross-cultural communication has in networking. If organization firms do not understand their employee’s values and beliefs result must have barriers in cross communication at workplace. This has become an important issue in our age of globalization and internationalization. How to develop culturally competent oral health care personnel who can provide dental services to diverse populations including limited English proficient patients, through provision of care that addresses issues of quality, access, linguistic barriers and adherence. Related: 6 Secrets to Navigating Cross-Cultural Differences The technology needed for just such effective management has improved, too, making it simpler to manage an international team. · The importance of harmony and saving face. a non-judgmental view toward and acceptance of cultural differences. Shun humor. We also provide consulting, technical assistance and course development. Awareness is the first step! Observe how people communicate with you in person, on the phone and by e-mail. Cross cultural ministry is like picking one's way through a mine field. The Positive Impact program is your reliable resource for positive impressions and influence, in all your business and social interactions. What is funny in one culture might not be in another. someone who has lived and worked in another country, or a skills expert, i. Segregation, desegregation, and busing. collaboration skills that will help future interactions with those from different cultures. Indian team takes German team out to lunch. Although the majority of the language that is used in a cross cultural presentation will be understood by an English speaking foreign audience, a speaker must be careful when it comes to slang, idioms or phrases. Cross-cultural communication can be verbal and non-verbal. Author: Dalia Rosa Dzhumakhon Karimov. it's important to understand how an individual's decision-making process is influenced by their own cultural beliefs and background. Speech can be ambiguous as they often understate their point. ~ With regards to corporate communication, the management can arrange for cross-cultural training sessions, which contribute to clear communication in people from different cultures. Cross-Cultural Competence: Engage People from any Culture. Cross cultural differences reveal general areas such as in behaviour, etiquette, norms, values, expressions, group mechanics and non-verbal communication. As you learn more about cultural differences, you will encounter several more concepts, such as low-context and high-context cultures. The crime rate is one of the lowest in the world. With the Internet and the latest technologies to connect them, the modern workplace has become a melting pot of cultures. daily life experience that reveal the importance and application of cross-cultural communication. To develop the students’ awareness of the close relationship between language and culture and provide an awareness of cross cultural unsderstanding and communication. A simple slip up in language or etiquette can heavily damage the company or campaign. Verbal communication is spoken communication. Cross Cultural Communication in Business Program outline Introduction to culture & cultural differences Challenges in cross cultural communication Understanding – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow. Cross cultural psychology is a branch of psychology that provides for us an understanding of the influence that a particular culture has on the behavior and personality of a person. Intercultural communication - what is it, and why does it matter? In this article, we will briefly look at theories of culture and provide a short introduction to cross-cultural communication for expats, with plenty of practical advice. Communication plays a vital role in the passing on of culture from generation to. Success leaves clues, or in some instances, the lack of success leaves clues! Gestures are one of the first things to come to mind that can cause a major cultural faux pas. 3 Protocol. One of the first things to consider is communication because bridging the language gap is extremely important in business talks. Primarily, these tools will help you gain a greater appreciation for how the patient understands their health/illness with regard to culture, preferred healer and interventions, traditional health practices, and communication patterns. It highlights both the importance of culture and communication in our lives and the close associations between culture,. Cross cultural management Cross cultural management mainly focuses on the behavior of people from different culture working together as a group or an organization (Adler, 1983). com” (2014), “ Effective communication extends the concept to require that transmitted content is received and understood. Module A: Customer Service. Cross-cultural adaptation unfolds over time in a process that entails two interrelated subprocesses, acculturation and deculturation. Cross-cultural communications skills. Extension Service with American Indians, Ch XIX. Modern communication is undoubtedly a complex process involving human beings as well as instruments and gadgets. Cross cultural differences reveal general areas such as in behaviour, etiquette, norms, values, expressions, group mechanics and non-verbal communication. Per capita GDP has been shown to be strongly associated with cross-cultural communication on Twitter and in international transactions and communication flows [4,40]. To optimize cross-cultural communication, it is imperative to have cultural awareness. “Engaging in meaningful intercultural dialogue and conducting research on world problems are important steps in understanding the world and thriving in today’s global society. It highlights both the importance of culture and communication in our lives and the close associations between culture,. I am clinical therapist and work in medical school setting, and I am a big promoter of cultural competency in providing health care intervention to people from all walks of life and different countries. Founded in May, 2005, The Canadian Academy of Oriental and Occidental Culture is pleased to recommend the journal for the social sciences: Cross-Cultural Communication (ISSN 1712-8358 [Print] ISSN 1923-6700 [Online]) The journal is designed to provide a forum for those who focus on the field of the cross culture research, or the community with. Defining Culture; Communication across Cultures in Practice. Diversity includes but is not limited to race, ethnicity, gender, age, religion, disability,. In this framework we structure the cultural components of the person in terms of consumer attributes and processes, and the cultural components of behavior in terms of consumer behavior do-mains. The current crisis of African American males in many of the nation's schools demonstrates this point. It is important to convey information effectively since information is the lifeblood of any organization. Strongly agree Agree Somewhat agree Somewhat disagree Disagree Strongly disagree 7. The International Association of Cross-Cultural Psychology (IACCP) was established in 1972,. This has become an important issue in our age of globalization and internationalization. Intercultural Communication in Global Business presents foundational concepts for communicating between cultures and a framework for understanding any culture, including your own. Even so, how that family unit is defined and how it functions vary. For many people, their own cultural values are too important to put a price tag on, and no destruction can be considered "creative. “Cross Culture Communications presented a very powerful message demonstrating how we as Americans come across to the rest of the world and how, if we expect to reach populations in new and emerging market places, [we] must pay attention to our image and our message. Meeting 1 è Introduction to Cross Cultural understanding. Introduction to the Workshops • Cross-cultural communication Learn about the key elements of cross-cultural communication and basic strategies to ensure effective and appropriate interactions between people from a wide range of diverse cultures 1. To disentangle cultural influence from other factors that have been found to affect cultural openness, we included economic, linguistic, and technological measures. Blocks to Cross-cultural Communication Improving Cross-cultural Communication Blocks to Cross-cultural Communication Discrimination : Differential treatment of an individual due to minority status; actual and perceived; “We just aren't equipped to serve people like that. Cultural Effects on Business Communication February 9, 2015 by Christopher Lee Van Wagner Leave a Comment Communication at its most basic form of a sender, the message and the receiver with some noise or distractions formulating between the sender and receiver and often times it is difficult to perform this action in a normal office setting. People in different countries learn different social cues and have different styles of communication. Prasanta Kumar Padhi 22 | Page Fast changing nature of business transactions and the need to save precious time has meant low context. Create listening posts: Conduct cultural assessments that get at the core of how people behave and what they think. Understanding the differences can help a team find common ground and work toward success. Cross cultural negotiation - part one: Using power strategies If you are working with human beings at all you will find yourself negotiating. They can quickly sabotage anyone, including the most savvy business professionals. Earn Your Certificate in Cross-Cultural Competence. By way of illustrating the challenges of cross-cultural leadership and for the sake of brevity this article will examine two interdependent issues: the role of a leader and communication. Degree Programme in Logistics Engineering. The Schedules and Materials: SCHEDULES è MATERIALS. There have been a number of studies in the field of. Cross-cultural communication has become strategically important to companies due to the growth of global business, technology, and the Internet. Managing Cross-Cultural Communication Barriers. But we are still learning to understand each other’s mind-set. Cross-Cultural Consumer Behavior Framework (figure 1), which was inspired by a conceptual model by Manrai and Manrai (1996). communication across a variety of cultural contexts. ~ With regards to corporate communication, the management can arrange for cross-cultural training sessions, which contribute to clear communication in people from different cultures. In each of these the importance of cross‐cultural management as a significant area for research attention and practical application is evidenced. It’s also about keeping an open mind while opening doors and growing others. A critical step in understanding cultural relevance in end-of-life care is performing a cultural assessment. With the onset of education amongst the working class, globalization and softening of borders among countries, the profile of the workforce has become widely heterogeneous. In the fast moving world of globalization, cross cultural communication is a very important issue especially in the world of management. Keywords: Cross-Cultural Communication, Cross Culture, Communication Barriers. It’s important to remember that leadership is not only about opening doors and growing others. Church role in Civil Rights Movement and Economic Development. 155 slides include: 21+ slides on cross-cultural regional attributes: Asia, Africa, Europe, Middle East, North American, and Latin America, 22 slides on Religious belief systems & Practices, 7 slides on Non-verbal languages across cultures, 19 slides on noting. Author: Dalia Rosa Dzhumakhon Karimov. Searching for blog articles on intercultural online communication, I found one on a well- respected social media blog. Contemporary cross-cultural. CROSS-CULTURAL COMMUNICATION • Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavour to communicate across cultures. 310 WCES 2012 Promoting cross-cultural understanding of education through online discussions Nannette Evans Commander ª * , Yali Zhao b , Peggy A. strategies of cross-cultural communication that will help me in my future endeavors. Cross-cultural communication is an essential part of effective teamwork in any international workplace. Nguyen & Fussell, however, did not pinpoint how cultural differences in communication styles may lead to communication problems such as negative emotions. To develop the students’ awareness of the close relationship between language and culture and provide an awareness of cross cultural unsderstanding and communication. Deeply embedded cultures cannot be replaced with simple upgrades, or even with major overhaul efforts. Cross-Cultural Communications (CCC) is the only international training agency in the United States for medical and community interpreting, and cultural competence, with over 350 licensed trainers in 39 U. the importance of cross-cultural understanding in foreign language teaching in the asian context Foreign language learning is not only about grammar or vocabulary but also life skill to be able to communicate. Krizan and others in the book Business Communication. Introduction. How do we develop Cross-Cultural Leadership for Managers? As with any management and leadership competency, Cross-Cultural Leadership requires a combination of approaches. Cultural Self-Analysis Paper 15%. Comments (0) Add to wishlist Delete from wishlist. been a bottleneck in restraining further in-depth cross-cultural Chinese and Asian communication research. Culture is a coherent system of beliefs, values, and lifestyles held by individuals, their communities, and the larger sociopolitical structure in which they live. characteristics seem to be shared by people who are effective cross-cultural communicators that are intuitively clear. Importance of Cross Cultural Management Introduction: Cross cultural management is study of differences in cultures that exists in the changing demographics of the world and particularly w. Through participating in the Cross-Cultural Rhetoric Project, I learned: 6. The purpose of this paper is to briefly introduce the importance of cross-cultural leadership in the international business. Conclusion Of Effective Communication Effective communication is the process of transferring information or thoughts to someone or a group of people by way of speaking, writing or body language. Austin State University, USA Robert Culpepper, Ph. 1999; 130:829- 834. The concept of cultural competence is introduced, along with the LEARN (Listen, Explain, Acknowledge, Recommend, Negotiate) model for cross-cultural communication. Once production of your article has started, you can track the status of your article via Track Your Accepted Article. awareness of cross-cultural issues further, and provide you with more suggestions to help you to increase your effectiveness within international teams. Academics in Higher Education. high level of annoyance and tension felt in cross-culture pairs. Discover Your Preferences; Personal, Social, and Cultural Identity; Perceiving Emotion; Preferences and Work Habits; Channels of Communication; Team Roles; Key Takeaways; Further Reading, Links, and Attribution; 31. Doing a cultural assessment A growing realization that the United States is not a „melting pot“ in which immigrants assimilate into the mainstream culture, but a country of many cultures has led to a growing appreciation of different ethnocultural groups. The importance of cross cultural awareness is crucial, especially in communication fields such as advertising and public relations. The German manager's view of the Chinese : The German manager's view of the Chinese Our Chinese colleagues seems to be keen to learn and open-minded, but they aren't prepared to take responsibility or follow agreed procedures. German team has prepared detailed presentation. Communication and cooperation provide the grease that keeps a company solvent and profitable. About 80% were employees in government agencies or private enterprises, the rest working for community and voluntary organisations. The necessity of Successful Cross-Cultural Communication Communication is the lifeblood of an organization. The Primer: Cultural Competency and Health Literacy external icon guide provides teaching tools to improve cross-cultural communications skills, deliver culturally and linguistically appropriate healthcare services to diverse populations, and develop programs and policies to improve health outcomes and reduce health disparities. Cross-cultural research using the eHRAF World Cultures and eHRAF Archaeology databases allows us to compare and contrast aspects of childhood between cultures. Besides theory presentation and showing short videos the seminar also works with many interactive games. Citation Fish, A. cultural distance described by power distance or uncertainty avoidance. Why Are Communication Skills Important? Communication is the heart of every organisation. Cultural training is a set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture. ~ Be it a hobby class or workplace training, make sure the training material has an easy-to-understand language for any group of individuals. In the business world this occurs daily, where people from different cultures interact and are expected to perform and make decisions. Author: Dalia Rosa Dzhumakhon Karimov. Define cultural competency 2. By opening up the topic of cross-cultural communication, exciting community events and gatherings may occur- which is also a prime time to taste delicious food and beverages from other countries! Ultimately, cross-cultural communication creates equal opportunities and calls for fair judgement. ppt) or view presentation slides online. Language, both verbal and non-verbal, is the key. course provides theoretical frameworks for systematically understanding cultural differences, and identifies dimensions of convergence and divergence in norms, values and belief systems. Culture -- Report Presentation (3 mins X 4) Do/Don't in Emphasize and repeat what is important 5. A comprehensive survey of the key areas of research in cross-cultural communication, based on the authors' experience in organizing and delivering courses for undergraduate and postgraduate students and in business training in the UK and overseas. Cross-cultural communication, as with many scholarly fields, is a combination of many other fields. Cross-Cultural Training PowerPoint Presentation - Free download as Powerpoint Presentation (. "- Bernard Baruch Cross-cultural communication is the process of exchanging meaningful and unambiguous information across cultural boundaries, in a way that preserves mutual respect and minimizes antagonism, that is, it looks at how people from differing cultural backgrounds endeavour to communicate. In this case, it comes down to cross-cultural miscommunication, according to Erin Meyer, a professor at the French business school INSEAD and author of The Culture Map (PublicAffairs, 2014), a. 1 An Introduction to Intercultural Communication Sometimes intercultural conversations go very smoothly and are extremely intriguing; think of a walk at sunset on a beautiful beach, for example. Topic Cross-Cultural Human Resource Management, Case company: Penta Chutian Laser Equipment Co. Organizations have realized that in order to succeed, they have to be equipped with the knowledge of how cultural differences of consumers affect the mode of operation and business. Before writing, speaking or interacting face to face with people of other countries, it is essential to know some minimum details and especially dos and don’ts, so that the communicator does. So it is important, when considering communication within a cultural context, to remember that there are multiple factors influencing the production of text and meaning. Cultural differences play a significant role in negotiation styles. A cross-cultural experiential learning exercise was used as an educational approach. It possesses a unique cultural connotation. Module A: Customer Service. It examines different definitions of 'culture' and 'communication' and looks at key areas of cultural diversity in visible behaviour and underlying values. Task I: Communication and Cultural Competence. Politeness Principle in Cross-Culture Communication Yongliang Huang Foreign Languages Department, Xianyang Normal University, Xianyang 712000, China Tel: 86-29-3372-2670 E-mail: [email protected] Corporate Grooming, Executive Presence, International Business Etiquette, Cross Cultural Communication, Fine Dining and Wine Appreciation - Trainer, Mentor, Coach, Resource and Facilitator. Lack of understanding or investment in cross-cultural training would lead to major business problems. Introduction Effective cross cultural communication is the key to success in today’s age of globalization. Indian team has not planned time for presentation. About 80% were employees in government agencies or private enterprises, the rest working for community and voluntary organisations. Aikenhead, G. You uncovered the distinction between multicultural, cross-cultural, and intercultural approaches and discovered several new terms such as diplomatic. INTRODUCTION. In all important exchanges, a translator can convey the message. Communication, nursing and culture Learning outcomes At the end of this chapter, you should be able to: identify different types of communication discuss communication in nursing identify problems in health-care communication appreciate some cultural difference in communication Introduction. And not just people from the one culture that you've studied for years. com - id: 3bee69-ZTQ0N. someone who has lived and worked in another country, or a skills expert, i. This research aims to investigate the role of CQ in cross-cultural leadership effectiveness by using qualitative research methods. Hall - “Culture is the collective programming of the human. Intercultural Communication in Global Business presents foundational concepts for communicating between cultures and a framework for understanding any culture, including your own. Communication is realized through various networks: face to. Understanding. Cultural Self-Sharing Presentations: At the very last week of class, we will have a cultural celebration where each student will bring in something (activity, food, music, game, tradition, etc. Cross-cultural communication in a business context, while being based on the same principles, requires some additional analysis and preparation. Here is an article from the BBC about why people tell jokes after disasters. Communication is fundamental in business, because business is a collaborative activity. Be aware of relevant historical data, economic issues, major industries, cities and geography, to name a few. Integrating Social Factors into Cross-Cultural Medical Education. This is not all inclusive. Today's changing environment demands that efforts to move toward cultural proficiency are more than the "right" and "good" thing to do - they are the essential component of effective service/care. 2) Be cautious of cultural jargon. Cultural training is a set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture. When discussing cross-cultural differences in a work context it is usual to talk about culture in terms of issues such as a group's belief systems, their everyday. Developing Your Own Business Case for Managing Cultural Diversity 34 Section 2: Cross Cultural Communication 36 Understanding Culture and Cultural Diversity in Australia 37 The 4 Basic Elements of Cross Cultural Communication 40 Understanding the Process of Cultural Adaptation 49. Let us go back for a moment to the cross-cultural term: it means communication across different cultures. These differences also present a pivotal obstacle. Introduction. Attitudes and Beliefs 1. Some of the importance of diversity in communications for companies comes during external interactions with clients, business partners and the community. Introduction Effective cross cultural communication is the key to success in today's age of globalization. For example, Western system might use a generalizabilitytest. There are other factors that the cross cultural management team has to keep in mind. Engineering is research field to be applied to the society. Define cultural competency 2. your paper consistent with APA guidelines. I'm focusing on what you need to know and to do in order to avoid cultural misunderstandings and navigate nimbly cultural differences. It is a starting point for those interested in learning more about this particular culture. Learn frameworks for understanding cultures, and yourself. The term "culture shock" was coined by Kalvero Oberg in 1954. Our article on cross-cultural training for business purposes focuses on giving business presentations to an international audience. State the four elements of cross cultural communication 2 The Importance of Cultural Competency •Health care workers need to be aware of, and sensitive to, cultural diversity, life situations,. On the individual level, it allows travelers and workers to successfully navigate a different culture that they are interacting with whereas it is considered one of the primary factors that drive the way organizations behave. Given the exponential growth of persons of color in the American work force and the fact that less than 10% of the world’s population is dominantly Eurocentric, cultural sensitivity has become an essential competency for everyone in the workplace. Tina Varughese is one of the more dynamic and entertaining speakers on the circuit today. Rosa Chaviano Moran DMD. “The key to successful leadership today is influence, not authority. It just shows their differences which has been created through centuries of history and development. Cross cultural communication thus refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Wertheim, Ph. Cross-Cultural Communication Video. INTERCULTURAL COMMUNICATION - authorSTREAM Presentation. Goods and services are created and exchanged through the close coordination of many persons, sometimes within a single village, and sometimes across global distances. •Share cross-cultural communication approaches participants can use as they navigate spaces in which they enter •Challenge participants to understand their own cultural competencies as it relates to cross-cultural communication. What is the nature of present pro grams for cross-cultural understanding. Importance of Cross Cultural Management Introduction: Cross cultural management is study of differences in cultures that exists in the changing demographics of the world and particularly w. Culture, the shared beliefs and attitudes of a group, shapes ideas. Utilizing lessons learned from cross-cultural communication and ethnography (the study of ethnic groups) can be quite helpful in better understanding colleagues from varying generational and life-stage backgrounds. Define cultural competency 2. History of Cross-Cultural Psychology The history of cross-cultural psychology, broadly defined, started with Herodotus in the fifth century BC. Cross-cultural training programs should be able to address basic etiquette techniques, as well as deeper issues that have a significant impact on communications. Culture is made up of all the ideas, beliefs, values, knowledge, language and way of life a group of people shares. If you want to use a cultural reference in your presentation, do some research and find a local one that will resonate with the audience. One example of a cultural universal is the family unit: every human society recognizes a family structure that regulates sexual reproduction and the care of children. Through such knowledge stereotypes are broken and barriers to communication reduced. 3 Hofstede’s cultural dimensions: IDV and its consequences In individualist societies • People care about their personal fulfilment • Leisure is important In communitarian societies • relationships rely on moral, • making business relies on prior friendship, • arguments have to be avoided as a lack of harmony (He Mù ; Chu Hwa). For example, a billion in the USA is 1,000,000,000,000 while in the UK it is 1,000,000,000. to advance cross-cultural leadership theory by focusing on expected gendered leadership behavior. Unfortunately, cross-cultural differences may create tense moments and an inability to reach a compromise if people and groups are unable to understand one another. Stereotypes in Cross Cultural Communication ragarding Germans - Boris Sosnizkij - Seminar Paper - Business economics - Offline Marketing and Online Marketing - Publish your bachelor's or master's thesis, dissertation, term paper or essay. where cross-cultural awareness and communication skills impact development projects going back to the writing of Margaret Mead and Hart’s “Development as Cross-Cultural Communication” in the Journal of International Communication (Vol. Cross-cultural challenges. Our ideas and model could eventually contribute to the advancement of leadership theory, as well as contributing to gender studies, cross-cultural leadership, and business communication. Managing Cross-Cultural Communication Barriers. ) that they feel represents their. Cross cultural communication thus refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc. Many industries train employees in cross-cultural relations. Despite all these pros, there is no clear consensus on what makes a cross cultural training programme effective. Learn frameworks for understanding cultures, and yourself. Be on the lookout for several key points where different cultural attitudes can. Cross-cultural communication Cross-cultural communication refers to interpersonal communication and interaction across different cultures. Why The Disease-Based Model of. The first principle is knowing the chances of a misunderstanding in communication is more likely to happen if the variance in culture is larger (Cheesebro, O'Connor, & Rios, 2010). But, as technology advances and global teams become more common, today’s workers are faced with an almost ever-present challenge of communicating successfully with people from numerous different cultures. Athletics vs. presentation on cross cultural communication- authorSTREAM Presentation. It is always important to familiarize yourself with the practices and expectations of a culture before visiting in order to make sure you don’t come across as offensive. The strength of cross-cultural teams is their diversity of experience, perspective, and insight. Communication is the sending and receiving of information and often is what trips up people. Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. Know your facts. Meeting 1 è Introduction to Cross Cultural understanding. Cross cultural communication can also refer to the attempts that are made to exchange, negotiate and mediate cultural differences by. Cross cultural communication ppt 1. The certificate program provides students with intercultural skills and opportunities to increase their global awareness and knowledge. With the Internet and the latest technologies to connect them, the modern workplace has become a melting pot of cultures. Contemporary cross-cultural. The German manager's view of the Chinese : The German manager's view of the Chinese Our Chinese colleagues seems to be keen to learn and open-minded, but they aren't prepared to take responsibility or follow agreed procedures. In this case, it comes down to cross-cultural miscommunication, according to Erin Meyer, a professor at the French business school INSEAD and author of The Culture Map (PublicAffairs, 2014), a. A comprehensive survey of the key areas of research in cross-cultural communication, based on the authors' experience in organizing and delivering courses for undergraduate and postgraduate students and in business training in the UK and overseas. Based in London, he lectures to blue chip companies and government agencies worldwide. Intercultural Communication in Global Business presents foundational concepts for communicating between cultures and a framework for understanding any culture, including your own. The study of cross-cultural communication is a global research area. If you have some difficulty understanding your audience speak, because of accents or. Participation 10%. increased confidence to discuss and resolve differences with their international colleagues; If you’d like to see how our cross cultural training can be tailored to your specific issues and cultures, please speak to one of our specialists. While this mix of talent encourages productivity and creativity, it can present challenges in team communications. Early African practices and beliefs. Cultural identity is a complex and multi-faceted concept. MBA Cross-Cultural Business Management Textbook Pdf. Cross-cultural communication is distinguished from intracultural communication, which occurs between people sharing a. Intercultural communication is important because modern communication and transportation networks bring businesses, organizations and individuals in contact with a large diversity of people from all over the world. Effective cross-cultural communication means. Cross-cultural management helps an organization to deal with people coming from different cultural backgrounds. The cultural differences can create conflicts and misunderstanding between parties involved in the communication process (Monippally, 2001, p. Another important cultural variable relates to face and face-saving. The effect of culture on negotiation can be categorized into intercultural and cross-cultural and can be compared along cultural characteristics. Defining Culture; Communication across Cultures in Practice. In this section, I will describe the challenges of cross-cultural communication and the limi-tations of traditional automated mechanisms for cross-cultural communication, mainly the machine translators. These cross cultural differences then follow on through to high level areas such as management styles, corporate culture, marketing, HR and PR". Cultural and linguistic competence is a set of congru-ent behaviors, attitudes, and policies that come to-gether in a system, agency, or among professionals and enable effective work in cross-cultural situations. Culture -- Report Presentation (3 mins X 4) Do/Don't in Emphasize and repeat what is important 5. Here is an article from the BBC about why people tell jokes after disasters. When people from two different cultures become a couple they face difficulties typical for cross cultural relationships. Academic Medicine. For example, cross-cultural communication is generally considered part of communication studies in the US, but is emerging as a sub-field of applied linguistics in the UK. This has become an important issue in our age of globalization and internationalization. Rather, investigate how each ethical system can deal with cross-cultural issues. Effective cross-cultural communication is.  In order to make communication channel effectively and efficiently, an organisation should be known the importance of values and beliefs to other culture’s person. 1 An Introduction to Intercultural Communication Sometimes intercultural conversations go very smoothly and are extremely intriguing; think of a walk at sunset on a beautiful beach, for example. Question: Discuss About The Work Placements Skills Development Outcomes? Answer: Introducation Communication skill is one of the most effective factors based on which one individual can make an effective interaction with another at the workplace (Goetsch & Davis, 2014). Effective Leadership. Lecture Overheads: Communicating Across Cultures Communication for Managers 15. Issue 3 2011 Challenges in crosscultural research managerial perspectives on political marketing, negotiations, ethnic discrimination, economic development, and values in multicultural contexts. Importance of Cross Cultural Management Introduction: Cross cultural management is study of differences in cultures that exists in the changing demographics of the world and particularly w. Language and non-language code Language, as the medium of culture, constitutes a key part of culture. Include content from each section of the Communication Guide. Impact of culture on communication The culture has a significant influence on the communication process. All this Lesson plans are under the License for the Non-Commercial Use of Content in School and Universities, more about this or directly to the License document. Intercultural Communication in Global Business presents foundational concepts for communicating between cultures and a framework for understanding any culture, including your own. in the same boat. it's important to understand how an individual's decision-making process is influenced by their own cultural beliefs and background. business presentation with visual signals to greet people. Our academic expertise, professional instructors and beautiful California campus make this an enriching, transformational educational experience. Another important point is that we learn culture and cultural language is not inherited. Gotland University states that cross cultural communication is a process through which a person can exchange, negotiate, mediate the communication of cultural differences through language, non-verbal gestures etc. ” — Lao Tzu, 604-531 B. Cross-cultural communication Cross-cultural communication refers to interpersonal communication and interaction across different cultures. Although the main emphasis of this article is on differences in experience, it is worth adding, as Livingstone also does, that it is important to appreciate cross-cultural. Cross-cultural marketing is the strategic process of marketing among consumers whose culture is different from that of the marketer's own culture. This article was contributed by Neil Payne. Aspects of Cross-Cultural Communication Billy McGowan ESL [email protected] WPI August 19, 2008. But also about the ways of celebrating national holidays, birthday parties, and much more. CONTENT HYPERLINKS relation to cross-cultural attitudes, practices, norms, behav- illustrating the importance of non-verbal communication etiquette. It is a starting point for those interested in learning more about this particular culture. Say the word “communication" and ask for associations. As an individual person, communication is important to express ideas to other persons. Although the main emphasis of this article is on differences in experience, it is worth adding, as Livingstone also does, that it is important to appreciate cross-cultural. Intercultural communication also fosters effective leadership in an organization. Cultural training is a set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture. Cross-Cultural Consumer Behavior Framework (figure 1), which was inspired by a conceptual model by Manrai and Manrai (1996). Cross-Cultural Interview Reflection 20%. Work with and within your current cultural situations. Cross-Cultural Communication Takes More than Manners I facilitated an important global marketing meeting in Beijing not long ago with a U. Cross cultural or intercultural communication is a part of the interaction of different people from different backgrounds and heritages. It examines different definitions of 'culture' and 'communication' and looks at key areas of cultural diversity in visible behaviour and underlying values. Cross-cultural deals with the comparison of different cultures. Hall and the Foreign Service Institute, "The Silent Language", and the classic IC Paradigm. The Cross-Cultural Communication (CCC) course serves as an introduction to cross-cultural communication by identifying key challenges presented by cross-cultural interaction and examining how those challenges affect people, their jobs, and their relationships. In cross-cultural societies, one culture is often considered “the norm” and all other cultures are compared or contrasted to. The ability to communicate effectively with patients and families is paramount for good patient care. A company that understands the importance of cross-cultural communication has advantages in launching its business globally over a company that has not invested in it. Business communication. It's important to respect employees from other cultures, but it's also important they respect the needs of the job. •Share cross-cultural communication approaches participants can use as they navigate spaces in which they enter •Challenge participants to understand their own cultural competencies as it relates to cross-cultural communication. QUALITY OF HUMAN RESOURCES: EDUCATION – Vol. “The key to successful leadership today is influence, not authority. The cross-cultural training undertaken focused on general awareness,. Humility, the desire to learn, and being willing to consider that your viewpoint-background-culture may not be at the “center of. Communication and cooperation provide the grease that keeps a company solvent and profitable. 2) Be cautious of cultural jargon. CROSS-CULTURAL COMMUNICATION Editorial Office Address : 1020 Bouvier Street, Suite 400, Quebec City, Quebec, G2K 0K9, Canada. The topic of Cross-Cultural Communication has increased in importance during the last few decades due to globalization. The ability to communicate effectively with patients and families is paramount for good patient care. Although cultural conditioning has deep roots, respect is universally understood—and is an essential step in bridging the cultural gap. There are six principals in cross-cultural communication. Cross-cultural marketing is the strategic process of marketing among consumers whose culture is different from that of the marketer's own culture. We express our culture through such things as foods, celebrations, music, art, laws, customs, rituals and language. Nevertheless non-verbal communication is also very important. when there are significant cultural differences between communicators and communities. Due to the increasing need for a globalized society, many organizations are seeing the importance of cross-cultural diversity in the workplace as a key to long-term success. Module A: Customer Service. cross cultural communication skills — introduction & overview consultation One-Day Individual or Small-Group Consulting Session — Presented On Site at Your Company Our introductory consulting sessions will help your company’s corporate executives and key personnel develop their knowledge of the cultural differences related to. Bringing different cultural contexts to the global workplace requires new communication strategies. Before writing, speaking or interacting face to face with people of other countries, it is essential to know some minimum details and especially dos and don’ts, so that the communicator does. Are there certain cultural values that are necessary for economic and democratic. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding. cross-cultural communication and ways to improve the cultural competence of physicians and other health care providers by providing a historical and social context for illness in another culture. Our analysis of data. When a company has employees that cooperate in or out of a team, work projects and processes run more efficiently. Businesses and leaders need to engage with partners and customers from around the world. In this case, it comes down to cross-cultural miscommunication, according to Erin Meyer, a professor at the French business school INSEAD and author of The Culture Map (PublicAffairs, 2014), a. The cross-cultural management course seeks to develop a diagnostic and conceptual understanding of the cultural and related behavioral variables in the management of the global organization. Nothing is obvious to everyone, especially when it comes to appreciating the impact a person’s culture has on interpreting — or preventing the acceptance of — information. With the launching of our new Cross-Cultural Communication concentration and graduate certificate, I have also become more aware of the influence cross-cultural communication has in networking. Resources provided can aid further investigations into this topic. However, cross-cultural communication and intercultural communication are differentiated. The German manager's view of the Chinese : The German manager's view of the Chinese Our Chinese colleagues seems to be keen to learn and open-minded, but they aren't prepared to take responsibility or follow agreed procedures. The certificate program provides students with intercultural skills and opportunities to increase their global awareness and knowledge. The role of eye contact in a conversational exchange between two Americans is well defined and is intensely important in interpersonal communication. Here are our tips for keeping the lines of communication open in a multi-cultural workplace. Although the main emphasis of this article is on differences in experience, it is worth adding, as Livingstone also does, that it is important to appreciate cross-cultural. 2) Be cautious of cultural jargon. increased confidence to discuss and resolve differences with their international colleagues; If you’d like to see how our cross cultural training can be tailored to your specific issues and cultures, please speak to one of our specialists. Summary It is impossible to completely separate the theoretical study of intercultural and cross-cultural communication. Cross-Cultural Communication Takes More than Manners I facilitated an important global marketing meeting in Beijing not long ago with a U. A simple slip up in language or etiquette can heavily damage the company or campaign. The importance of cross cultural awareness is crucial, especially in communication fields such as advertising and public relations. Education, ambition, hard work, patience and determination are held in the highest regard. It must be noted that these cultural standards should not be seen as being completely separate from each other. This interaction is an example of cultural differences in conflict and of how important language joins and separates people. This classification is an oversimplification, according to A. Cultural competence in service delivery is increasingly important to respond to demographic changes in the United States; eliminate long-standing disparities in the health status of people based on racial, ethnic, and cultural backgrounds; improve the quality of services and health outcomes; and meet legislative, regulatory,. In this chapter on cross-cultural communication you learned about culture and how it can complicate interpersonal communication. Six key barriers for cross-cultural communications 1- Ethnocentrism. Your employees need to be able to understand these differences and how to work across cultures. Barriers to cross-cultural communication In business, cross cultural communication plays a critical role in successfully carrying out business with teams and stakeholders in other areas of the globe. Preciseness is important for the communication in engineering to be applied to the society. This may be because there aren't many study skills sessions that take into account the importance of cross-cultural communication. in the same boat. when there are significant cultural differences between communicators and communities. "- Bernard Baruch Cross-cultural communication is the process of exchanging meaningful and unambiguous information across cultural boundaries, in a way that preserves mutual respect and minimizes antagonism, that is, it looks at how people from differing cultural backgrounds endeavour to communicate. CROSS-CULTURAL COMMUNICATION • Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavour to communicate across cultures. do not place great importance on benevolence 4. Cultural competence, therefore, is an acknowledgement and incorporation of, on the part of clinicians and healthcare systems, the importance of culture, the assessment of cross-cultural relations, vigilance towards the dynamics that result from cultural differences, the expansion of cultural knowledge, and the adaptation of services to meet. Different points of view, different agendas and different communication styles can all impact the nature of communication. Individualism as one of the factors of cultural distance has negative relationship with the strategy of a new wholly owned subsidiary, but it is less statistically significant than other two variables. • Green AR, Carrillo JE, Betancourt JR. Communicating effectively across cultural divides can be a challenge for organizations. A simple slip up in language or etiquette can heavily damage the company or campaign. As teams become more culturally diverse, miscommunications are more common. Goals of Cross-cultural Education Goal learn skills that will allow the practitioner to view each person as an individual, but in a cultural context Objectives of sessions awareness of the importance of culture skills in negotiating cross-cultural interactions. The descriptions come from the textbook Intercultural Competence by Myron Lustig and Jolene Koester. Cross-cultural Communication Challenges Anthropologists Kevin Avruch and Peter Black explain the importance of culture this way: a presentation made to the World Psychiatric Association. The importance of communication skills in the workplace cannot be denied. claims about and evidence concerning cultural influences, or at least the influences of different national contexts, upon which we can reflect in a little more detail. It’s also about keeping an open mind while opening doors and growing others. Wertheim, Ph. Communication is the sending and receiving of information and often is what trips up people. The International Association of Cross-Cultural Psychology (IACCP) was established in 1972,. The Role of Culturally Competent Communication in Reducing. Cross-cultural training programs should be able to address basic etiquette techniques, as well as deeper issues that have a significant impact on communications. Cross-cultural adaptation unfolds over time in a process that entails two interrelated subprocesses, acculturation and deculturation. These differences also present a pivotal obstacle. Distance and time-wise, we are closer than ever. Managing Cross-Cultural Communication Barriers. Tel: +44 (0) 7767 455889 Email:. In the business world this occurs daily, where people from different cultures interact and are expected to perform and make decisions. Cross-Cultural Competence: Engage People from any Culture. Bringing different cultural contexts to the global workplace requires new communication strategies. Cross-cultural psychology is also emerging as an increasingly important topic as researchers strive to understand both the differences and similarities among people of various cultures throughout the world. Hall and the Foreign Service Institute, "The Silent Language", and the classic IC Paradigm. 00% Instructions: To facilitate cross-cultural management understanding, students will undertake research and write a Company/Country Report. Being able to recognize cultural variables. While communicating it is necessary to. This classification is an oversimplification, according to A. Communicating across cultures presents even more challenges. That is the case for most western listeners. The way you communicate nonverbally to a foreign audience is equally as important as the words you choose to use. In an essay by Marcelle and Marya (2002), "Working on Common Cross-Cultural Communication Challenge," some key concepts are discussed that can be used to explain the cross-cultural circumstances described in the above paragraph. Process of communication are also influenced by several other factors, which both the sender and the receiver of the communication should take cognizance of Important factors that affect the process of communication are described in the following paragraphs. Cross-cultural differences are important to consider when working with clients and colleagues from other countries to ensure your staff work efficiently and productively. The topic of Cross-Cultural Communication has increased in importance during the last few decades due to globalization. As an individual person, communication is important to express ideas to other persons. Corporate culture is a synthesis of management styles, values, and communications styles. What is funny in one culture might not be in another. Cross-cultural communication barriers in health care Shena Parthab Taylor PhD researcher, Loughborough Design School, Loughborough University, Leicestershire. She has an eye so great on detail that she captured and corrected small but crucial mistakes in my communication I had never realized before. It includes the use of words and intonation in order to convey meaning. business presentation with visual signals to greet people. If you would like to improve the ability of your staff to work more effectively with clients or colleagues from other cultures, read about our Cross-Cultural Communication Training. Strongly agree Agree Somewhat agree Somewhat disagree Disagree Strongly disagree 7. Issue 1 2012 Emotional and Social Intelligence Competencies Cross Cultural Implications. Cultural competence is "an ongoing process in which the health care provider continuously strives to achieve the ability to work effectively within the cultural context of the client (individual, family, community)" (Campinha-Bacote, 2002 x Campinha-Bacote, 2002 Campinha-Bacote, J. Say the word “communication" and ask for associations. it's important to understand how an individual's decision-making process is influenced by their own cultural beliefs and background. Selection and/or peer review under responsibility of Prof. Obstacles churches face in accomplishing their mission | PowerPoint as PDF Five things that can weaken local churches and keep them from being truly the Church of Jesus Christ. Apparently, cross cultural communication takes into account various important aspects of all the values within and upheld by all the people involved in the process. Ann Intern Med. After reading you will understand the basics of this powerful communication tool. Please note that every skill in the rubric does not have sample activities. This resource will help learners think about the many aspects that make up our cultural identity. Effective Leadership. To introduce communication and to demonstrate the importance of communication in a variety of contexts including that of the manager of innovation and change. Cross cultural communication strategies. This White Paper will explain why culture is so important to the financial success of your company and how it. Feedback is important in two-way communication. do not place great importance on benevolence 4. Success leaves clues, or in some instances, the lack of success leaves clues! Gestures are one of the first things to come to mind that can cause a major cultural faux pas. A cultural assessment provides a systematic way of gathering and documenting information about the patient’s cultural beliefs, meanings, values, patterns, and expressions as they relate to the patient’s perception and response to an. When the communication is effective, everyone benefits from increased bandwidth, institutional knowledge, and competitive advantage. Introduction. , 1996; Hall, 1976; Hofstede, Hofstede, & Minkov, 2011) has been considered as the most important factor in explaining how culture influences people's communication styles, including language use, self-presentation, and nonverbal cues. Thus, cultural-communication is a basic building block of leadership. Technology, communication and transport. Below are some links about today's discussion topic. In recent years practitioners in a wide variety of fields — scientific cooperation, academic research, business, management, education, health, culture, politics, diplomacy, development, and others — have. It is essential for cross-cultural communication to be effective for military personnel to cooperate in a combat diverse environment safely. Improving internal and external cross-cultural communications must be an important aspect of a multinational company’s culture. FACTORS IN SUCCESSFUL CROSS-CULTURAL COMMUNICATION How are behavior and expectations affected by important people are there. The Importance of Cross Cultural Communication The workforce today is considered to be the most diverse in our society to date. An Instance of this occurred at the Treaty of Lancaster, in Pennsylvania, anno 1744, between the. importance of organizational communication Organizational communication channels are the means through which people in an organization communicate within and outside of the organization. The importance of effective cross-cultural communication explained on the example of Slovakia and Generation Y Veronika Vágnerová Comenius University, Bratislava Abstract This article aims to provide a brief explanation how intercultural exposure and effective cross-cultural communication impact the future of countries, as well as individuals. Meeting 2 è a. , Ltd Year 2010 Language English Pages 71+ 2Appendix Name of Supervisory Rosmeriany Nahan-Suomela In the 21st century, many international companies have rushed into China. This course will equip students with tools needed to manage these challenges so they may develop skills to call upon during interaction. Get to know internationals. and Cross-cultural Program. consulting. The topics are centred around the concept of culture, as relevant to the understanding of typical management issues from a cross-cultural perspective. It is intended for English teachers who have not had much contact with. He’s agreed to spend. INTERCULTURAL COMMUNICATION - authorSTREAM Presentation. Some of the more important of these concepts are as follows: Communication. (1994), "The Importance and Relevance of Cross‐cultural Management", Cross Cultural Management: An International Journal , Vol. Importance of Language, Cross-Cultural Communication In SF Operations by Steve Balestrieri Mar 30, 2017 the act of trying to speak in host nation’s tongue is very important. Ineffective communication however, can offend, confuse or send a misconstrued message which could lead to broken relations with customers, partners, vendors, and employees. Cultural training is a set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture. Austin State University, USA Robert Culpepper, Ph. Developing Your Own Business Case for Managing Cultural Diversity 34 Section 2: Cross Cultural Communication 36 Understanding Culture and Cultural Diversity in Australia 37 The 4 Basic Elements of Cross Cultural Communication 40 Understanding the Process of Cultural Adaptation 49. Primarily, these tools will help you gain a greater appreciation for how the patient understands their health/illness with regard to culture, preferred healer and interventions, traditional health practices, and communication patterns. You uncovered the distinction between multicultural, cross-cultural, and intercultural approaches and discovered several new terms such as diplomatic. and ethics, cross-cultural social responsibility. 1999; 130:829- 834. Cultural and linguistic competence is a set of congru-ent behaviors, attitudes, and policies that come to-gether in a system, agency, or among professionals and enable effective work in cross-cultural situations. Cultural and Diversity Considerations Learning Objectives After this session, participants will be able to: 1.